At Estella Jeans, we take pride in offering a wide selection of premium jeans that cater to your unique style and comfort. Our aim is to ensure your utmost satisfaction with every purchase. However, we understand that there might be instances where you may need to initiate a refund or return. This policy outlines the guidelines and procedures for such circumstances.

1. Refund Eligibility:

– We offer refunds for products that are in their original condition, unworn, unwashed, and with all original tags attached.

– Refund requests must be made within 30 days of the purchase date.

2. Returns Eligibility:

– Returns are accepted for products with manufacturing defects or items that do not match the description provided at the time of purchase.

– Returns must be initiated within 14 days of receiving the product.

3. Refund Process:

1. Contact our customer service team at [customer service email/phone number] within 30 days of purchase to request a refund.
2. Provide the order number and a brief explanation for the refund request.
3. Once your request is approved, follow the instructions provided by our customer service team to ship the product back to us.
4. After we receive and inspect the returned item, we will initiate the refund.
5. Refunds will be processed using the original payment method and may take a few business days to reflect in your account.

4. Returns Process:

1. Contact our customer service team at [customer service email/phone number] within 14 days of receiving the product to initiate a return due to defects or inaccuracies.
2. Provide clear photos of the defect or discrepancy along with the order number.
3. Our customer service team will assess the situation and provide instructions for the return process.
4. Once we receive and confirm the issue with the returned item, we will process the replacement or refund.

5. Contact Us:

For any questions or assistance related to refunds and returns, please contact our customer service team at [+91-9920778804 / estellajeans@yahoo.com]. We are committed to ensuring a smooth and hassle-free experience for our valued customers.

Please note that this policy is subject to change, and customers are encouraged to review it periodically.